FAQ's

Company Information

What is HOTA, Home of the Arts

HOTA, Home of the Arts first opened in 1986 and is a non-profit arts organisation formally known as The Arts Centre Gold Coast. Surrounded by parklands and a lake with Surfers Paradise as the backdrop, Home of the Arts is your place for live performances, lake-side strolls, star-gazing, cinema-watching, art and new-ideas. There’s a unique outdoor stage for live events and a refreshed cafe for relaxing and connecting. Plus, all your favourites, like our cinemas, theatres and gallery.

HOTA houses a large and small theatre, an Outdoor Stage facility, Gallery, two Cinemas and the Cafe as well as several stunning function rooms, a chapel and workshop spaces.

What are our business details?

HOTA Home of the Arts.

Postal Address
PO Box 6615, Gold Coast Mail Centre QLD 9726

Street Address
135 Bundall Rd, Surfers Paradise, QLD 4217

Box Office/General
Ph: 07 5588 4000

ABN 85 060 787 466

In and Around HOTA

What shows are on and what are their prices?

Check out our homepage to see what’s on. Search for shows by keywords, interests or date ranges.

You can also use the search bar at the top for shows or our special show search function on the homepage where you can see what’s on by Genre and at what times.

How can I get information about upcoming shows?

You can subscribe for our HOTA News and our HOTA Cinema News that keeps you up to date with HOTA events, exhibitions, special offers and priority offers that may be available from time to time.

Our website provides information of shows on sale and allows you to book many performances online. Simply use the event search tool on the homepage in order to search for events on sale.

Where is the cinema timetable?

The cinema timetable is located on the Cinema page, simply click the “More Info” button which is a red tab on the banner.

You can also view the cinema timetable on our Facebook Page here.

What times will events be held on the Outdoor Stage?

The standard operating hours for the Outdoor Stage are 7am – 10pm and most events on the stage will be take place within these times. Hours outside of these will be subject to all relevant approvals and will adhere to strict noise controls.

What if it rains or is raining at an Outdoor Stage event?

Rain or shine, the show must go on!  Please bring rain jackets (no umbrellas).

If weather is deemed unsafe the event will be called off and this communication will be sent to patrons prior to the event via email, Facebook and phone calls for those who don’t have an email address.

Can I bring my own food and drink when visiting the precinct?

You are more than welcome to bring your own food and drink when you come for a day out at the precinct. Alcohol is not allowed however.  Our  precinct is licensed for the sale of alcohol at the Café, inside the centre and during events. Please see event description on our website for more details when the space is being used in Event/Concert Mode.

Can I bring my own food and drink into a ticketed Outdoor Stage event?

If you are attending a paid ticketed event you can’t bring your own drink. You will be allowed to bring your own food. However refreshments are available at our Café and with large events there might well be some food stalls as well (best to check this with us!) Please see event description on our website for more details when the space is being used in Concert Mode.

Can I bring alcohol to the precinct?

No you can’t, however the precinct is licensed for the sale of alcohol at the Café and may also be available for purchase at some ticketed events.

Can I take photographs or make recordings during performances at HOTA?

No you can’t, due to copyright restrictions, it is not permitted to take any photos or make any recordings of productions.

Can I smoke at the precinct?

Yes you can, but please only smoke in the designated smoking areas.

Can I bring my dog to the precinct?

You can bring your dog to the precinct if you are just here for a day visit, but you must stick to the designated areas, they must be kept on a lead at all times and it goes without saying that you must pick up their mess. During events, dogs are not allowed unless specified. Guide dogs are welcome.

What else can’t I bring with me to Outdoor Stage events?

Please do not bring glass, alcohol or any liquid in a container that has already been opened including reusable drink bottles. These items will be confiscated by security staff upon your entry to the ticketed area.

Please see specific event pages for more details on what you can and can’t bring to our Outdoor Stage events. Please also don’t bring pets (unless specified), bikes, scooters, glass or weapons (obviously!)

Is there parking at HOTA?

Yes there is. Our patron car park has unmetered and metered long stay and short stay parking options and disabled parking spaces. It does fill up though, so get here early if you are coming to a popular show and enjoy a meal or drink in the Café or Bar.

How else can I get to HOTA?

We like to encourage people to use public transport when they come to visit us. You can ride the G:link to Surfers Paradise and walk across Chevron Island which takes around 20 minutes visit ridetheg.com.au. Or catch a bus, call 13 12 30 or visit translink.com.au. If you live locally you could walk, ride or even skateboard here. Or there’s the option of a taxi visit gccabs.com.au.

Is there free WIFI in the centre?

There sure is! It’s easy to stay connected at HOTA.

Is there an ATM at the venue?

Sure is! An ATM is located next to the Box Office in the Main foyer.

What do I do if I have lost something at HOTA?

Sorry about that. If we find it we will keep it safe for a month, give us a call or pop in and we will happily reunite you.

What security measures are in place on the site?

We want to make sure everyone feels safe at HOTA. The site is covered by CCTV and we have a team of friendly security guards who are on site 24 hours a day. There are also two boom gates to restrict vehicle access to the site.

Where can I voice my opinion?

You can call us on 5588 4000 or fill in an online form by following the ‘message us’ link on our website. Or give your feedback directly to one of our staff.

General Outdoor Venue Conditions

Please see individual Outdoor Stage event web pages for detailed information on what to bring and what not to bring.

  • The promoter of the Event is Home of the Arts (ACN 060 787 466 ) (“the Promoter”)
  • You acknowledge that you enter the Event and the Venue at your own risk.
  • During an Event, patrons must use designated pathways as much as possible and follow official directions by venue staff and security.
  • Management reserves the right to refuse admission or to eject any person for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with reasonable requests. Intoxication, aggressive or anti-social behaviour is unacceptable and will result in ejection from the Venue. Those ejected from the Venue will not be re-admitted to the Event.
  • Parking is available onsite and to the west of Bundall Road, however we highly encourage investigating other methods of transport, taxi, water taxi, uber, walking, cycling and public transport for getting to the event. If you are going to drive, please reach out to your friends and carpool. There will be high demand for every available parking space.
  • All patrons must adhere to local licensing laws. Intoxicated or disorderly patrons will be evicted from the venue. DON’T MISS THE SHOW – Stay In Control.
  • Management reserves the right to refuse admission.
  • Trespassers and anyone assisting trespassers will be evicted from the Venue.
  • Persons under 18 must be accompanied by a ticket-holding parent or legal guardian at all times.
  • For parents considering bringing a baby tothe Venue- bringing your baby is entirely your prerogative, however not recommended, for both the child’s wellbeing and safety, and your enjoyment of the show. We suggest not using prams or strollers due to the sloping nature of the lawn.
  • Please bring ID for every ticketed event.
  • Please note: there is no shade or protection from sun or rain.
  • No tables, tents or sun shelters.
  • No BYO alcohol.  Patrons found to have brought alcohol into the Venue will be evicted from the Venue. Patrons who are 18 and over and wish to enter the site will need photo ID and they may require a wristband  depending on the event. It is an offence to supply minors with alcohol and anyone found supplying minors with alcohol will be evicted from the Venue.
  • No large eskys, cooler bags, backpacks or carry bags . No shopping trolleys or push carts
  • No Large oversized chairs, reclining chairs, air beds and deck chairs. Low beach chairs only. No carry bags for chairs
  • No glass – this includes drinking glasses, jars, or any other containers or items made of glass. You may not bring any glass object into the Venue.
  • No metal cutlery or knives of any sort are permitted into the Venue.
  • No weapons of any kind.
  • No animals (except guide dogs or service dogs) unless stipulated by the event type, are permitted in the Venue.
  • No beanbags, blow-up air chairs or lounges.
  • Point and shoot cameras are permitted but professional-standard cameras and video cameras are not. Unauthorized photography may result in images being deleted by security staff. Media and professional photographers must arrange accreditation through our publicist Kath Rose. Discretion as to whether your camera is deemed a professional-standard camera rests with the Promoter’s security staff and debate will not be entered into. Cameras with powerful zoom lenses or multiple lenses in a carry case or SLR cameras are generally not allowed.
  • Recording devices including iPads/tablets or any mobile phone measuring greater than 20cm.
  • Open fires, naked flames, disposable BBQs, laser pointers, fireworks, flares, flags or banners, whistles, horns, musical instruments, loud hailers, public address systems, drones or any other objects or remote-controlled devices considered by the Promoter and the Venue to be dangerous or capable of causing a public nuisance that could be used to distract, obstruct or interfere with any performer are prohibited.
  • Space is limited on the lawn. You will be directed by security and event staff to condense your setup if it is deemed excessive.
  • Smoking is ONLY permitted in marked designated smoking areas.
  • By entering an Event, you consent to being filmed and photographed during the Event. Footage or images may be reproduced, published and exploited by the Promoter without restriction including but not limited to marketing and promotional use and in all media.
  • The Event will only be abandoned if the Promoter deems the conditions dangerous. The decision to cancel an Event will be made as early as possible but may not be made until the day of the event.
  • The Promoter reserves the right to cancel or re-schedule the Event. If the Event is cancelled or re-scheduled, the Promoter will use best endeavours to notify ticket holders via its website and social media. In the case of re-scheduled Events, ticket holder?s unable to attend the re-scheduled Event must apply for a refund within five working days of the re-scheduled Event. Ticket holders of free or complimentary tickets will not be entitled to a refund for a cancelled or re-scheduled Event.
  • The Promoter reserves the right to change the support act line-up without prior notification.

 

Warning: Excessive exposure to loud music may cause damage or loss to your hearing. The use of earplugs is recommended if long term hearing damage or loss is of concern to you.

Warning: The Venue is an outdoor venue and whilst all care has been taken to make the Venue safe, the Venue may contain dangerous and uneven surfaces. Patrons should exercise all care and caution when entering or on the Venue premises.

In the Event of an emergency situation or evacuation, you must follow all official directions by Venue staff & security.

To the maximum extent permitted by law, the Promoter and the Venue accept no responsibility for loss, injury or damages however caused by the patron attending the Event or by entering or being on the Venue.

Ticketing and Collection

How can I buy tickets and how do I get them?

Tickets to all HOTA events are available by phone, online, by mail as well as in person at our Box Office.
When booking tickets you can choose to have your tickets; emailed for you to print at home or you can show your tickets on your phone to be scanned at the event, mailed to you via Australia Post standard (regular) mail or collect them from the Box Office.

Where do I collect my tickets?

Our Box Office is located at the main entrance in the foyer. The Box Office is open from 9am to 9pm Monday to Saturday and 10am to 8pm on Sunday. If you have chosen to collect your tickets from the Box Office you can collect them withing 24 hours of purchase during opening hours or before the performance.

Can I choose my seat?

When purchasing online for most events you will be offered the next best seating available, which you do not have to accept if it does not suit you. To choose specific seating you can call one of our Customer Services Representatives on 07 5588 4000 between 9am and 9pm Monday to Saturday or 10am – 8pm on Sunday and they can give you a few different seating options depending on availability. You can view the seating layout of The Arts Theatre by clicking here.

Can my child come to a performance?

Generally children aged three years and younger who are able to sit on their parent or guardian lap do not require a ticket.
Admission and attendance at events and festivals designed for children may be subject to additional conditions of sale and entry. These conditions will be published on the dedicated web page for the event.
All persons under 16 must be accompanied by an adult whilst at the Venue. This includes all bar areas and dining rooms where alcohol is served. Proof of age may be required by the Venue.

What is the seating layout of The Arts Theatre?

You can view the seating layout of The Arts Theatre by clicking here.

I purchased tickets for an event and that event has been cancelled or postponed, what happens now?

Unfortunately this does happen, though only very occasionally. Should your performance be cancelled or postponed, HOTA will contact you to advise of the procedure.

Can I purchase tickets from another ticketing company other than HOTA?

Any tickets sold through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission.

Unauthorised sales channels include Viagogo, eBay and Gumtree.

Any ticket purchase through an unapproved provider is made entirely at the purchaser’s own risk.

For enquiries please phone the Box Office on 5588 4000

I've got a Complimentary Cinema Pass, when is it valid?

HOTA Complimentary Passes are valid for all movies at all times except those stating: No Free Tickets, No Free List. This term is at the Distributors discretion. A valid date will be located on the pass.

What are your Terms and Conditions for Free Passes

Terms and Conditions for Free Double Cinema passes see here

Terms and Conditions for Free Show Double or Single passes see here

Terms and Conditions for Free Annual Cinema passes see here

Where do I buy a gift voucher?

You can purchase a gift voucher on our website here or over the counter by one of our friendly Box Office staff.

My HOTA Account

I have forgotten my password.

If you have forgotten your password you can request to have an activation link emailed to you to be able to reset your password. Simply enter your email address on the password request page and then click on the activation link which you will receive in an email and follow the prompts on the page to reset your password. Or call our Box Office team if you have further issues 5588 4000.

I no longer wish to receive emails from HOTA, what do I do?

If you no longer wish to receive any HOTA emails you can unsubscribe by clicking on the link that says ‘unsubscribe’ at the footer of the email .

You can also update your details and log in to your account to view a full list of the types of emails you are currently subscribed to or to manage your subscription preferences.

Patrons With Individual Needs (Accessibility)

I have special seating requirements (eg: wheelchair access, hearing difficulties, need an aisle seat) or I am accompanied by a guide, hearing or assistance dogs. How do I book tickets?

HOTA is committed to providing access to the performing arts for visitors with special needs.  Please call Box Office on 5588 4000 to book your tickets.

Please see our Getting Around page for more details

Can I use my Companion Card at HOTA?

As an affiliate of the Queensland Government’s Companion Card program, we provide Companion Card holders a second ticket for their chosen companion at no cost. Please request this Box Office when you phone to book your tickets.

Future Plans

What’s happening next at HOTA?

The next addition to HOTA will be the construction of a pedestrian and cycle bridge linking the precinct to Chevron Island. It will be a key part of a Cultural Corridor from Surfers Paradise, across Chevron Island, to HOTA.

The northern bridge landing – at 223 Stanhill Drive, Chevron Island, has been cleared in readiness, providing a clear view along Mawarra Street, across the Nerang River to Evandale and the future Cultural Precinct. In the meantime, the site will be grassed and maintained.

Construction is due to begin towards the end of the year.

When will construction of the Gallery begin?

Construction of our brand new Gallery will begin later this year. There should be minimal impact on any events you are attending during the two years of construction however we will let you know about any changes to access or parking with lots of clear signage. Or just give us a call!