Why is HOTA switching to digital membership cards?

This is part of HOTAs mission to advance sustainability and by rolling out digital membership cards we can help do our bit by reducing the amount of plastic we utilise each year in printing membership cards.

How do I add my digital HOTA Membership card to my phone?

We have partnered with Cuseum to deliver these digital cards via email to you along with very detailed instructions on how to download to your mobile device.

For iPhone users: access the email from your smartphone and click the “Download” button, then click the “Add to Wallet” and “Add”. The card will automatically be saved in your iPhone’s Apple Wallet and can be accessed at any time. If you do not see the email, please check your junk and other folders.

For Android users: download Wallet Passes from Google Play. Once you have the app, access the email from your smartphone and click the “Download” button. The card will automatically be saved in your Wallet Passes app and can be accessed at any time. If you do not see the email, please check your junk and other folders.

Where can I find my digital card?

Once downloaded, your digital cards will live in your smartphone’s wallet.

I don't have a smartphone, what can I do?

By default, all members will now receive a digital membership card sent to the email address you provide. We can still provide a physical membership card to you to redeem your Member benefits. Please contact HOTA by phone (07) 55884000 or email belong@hota.com.au

I prefer not to/am unable to use a digital membership card, what can I do?

By default, all members will now receive a digital membership card sent to the email address you provide. Members who do not wish to use a digital membership card or who do not have a smartphone are welcome to present their physical membership card at HOTA.

Will my digital card update when I renew my membership?

Yes! After your membership has been fully processed your digital card will automatically update with your new expiration date. You only have to download the card once and updates are automatic.

How do I receive my HOTA Membership discounts?

If you are purchasing at the Box Office you must present your HOTA Membership card in order to receive your discounts. If ordering tickets online, you will need to Log In to your account to complete the transaction and to apply the discount, and again present your HOTA Membership card when collecting your ticket.

How do I receive my free HOTA Cinema ticket voucher?

Your HOTA Cinema Voucher is available for collection at the HOTA Box Office once you have purchased or renewed your HOTA Membership. The voucher is valid for a standard session (excludes special screenings and films on a ‘no free list’.) and is valid for 12 months from the date of your HOTA Membership purchase. You may not redeem your voucher for cash and no extensions will be applied to the expiry date.

How do I redeem my selected wine and beer discount?

You must present your HOTA Membership card in order to redeem your beer and wine discount. The discounted price of $6.50 is only applicable to selected wine and beer beverages and does not apply to spirits. Ask your friendly HOTA Bar and Café staff to find out which wine and beer beverages the discount applies to.

How do I redeem my other HOTA Membership benefits?

You will receive an email notifying you of all HOTA Membership invitations to exclusive events and screenings and special promotions on events and performances. To ensure you receive these emails, please ensure you are subscribed to our promotional email list and keep your contact details up to date.

Can I extend my HOTA Membership benefits to friends?

No. Your HOTA Membership is an individual membership and discounts only apply to the person named on the card.