What type of event mode is this?

This event is in All Standing mode which means no chairs, eskys, cooler bags or picnic blankets are permitted.

What am I allowed to bring with me into the event?

‣Sealed unopened soft plastic water bottles up to 600ml – lids may be removed (event dependent)

‣Empty water bottles or soft plastic water bottles up to 600ml with lids removed for filling at our water bubblers

‣Ponchos

‣Small bags (Up to 40cm x 40cm)

‣Working guide dogs and assistance dogs

What do I need to bring with me?

‣Your ticket

‣ID - You will need one of the following IDs on arrival and on your person throughout the entire event: Current valid Australian driver licence (with photo), Current Passport, Government Issued Proof of Age Card, Victorian Keypass, International Driver Licence (must contain a photograph).

‣Wear sensible footwear - the Outdoor Stage has some sloped and uneven areas.

‣Come prepared for rain or shine - there are no sheltered areas. If the forecast is for rain please wear sensible footwear/gumboots and bring a poncho or raincoat.

What are some examples of prohibited items you can't bring?

‣Bags over 40cm (L) x 15cm (W) and 40cm (H)
‣Chairs of any kind or picnic blankets
‣Alcohol. This will be a licensed event, alcohol will be available for purchase
‣Selfie or Go Pro sticks
‣Aerosols, sunshades, tents and tables
‣Umbrellas, even if it’s raining. Bring good quality raincoats and gumboots instead
‣Glass containers of any variety
‣Metal cutlery and knives
‣Professional cameras (including SLR’s & any camera with a removable lens) and sound and video recording equipment. For full details read the answer to ‘Can I bring my camera or sound and video recording equipment?’ below.
‣Pets (other than guide and registered service dogs)
‣Beanbags, blow-up air chairs or lounges
‣Eskys or cooler bags are not permitted
‣Drones
‣Bicycles, skateboards or scooters.
‣Weapons or anything that could be used as or interpreted as a weapon
‣There will be a security check at the gate. You will have the opportunity to return prohibited items to your vehicle or the cloakroom. Anything illegal will be confiscated.

HOTA does not take any responsibility for confiscated items.

Can I bring a chair?

No chairs of any kind, and no picnic rugs are not allowed at this event. Prams are also not permitted unless specified.

Will there be a cloakroom?

Yes, a cloak room is available and located at the Hello Desk inside HOTA Central. Any cloaked items that are unclaimed after the event will be placed into Lost Property for one month before being donated to a local charity

Can I bring my camera or sound and video equipment?

Professional cameras and video and recording equipment are not allowed.
Recording devices including iPads / tablets or any mobile phone measuring greater than 20cm are not allowed.

Generally, cameras with powerful zoom lenses or detachable lenses in a carry case are not allowed. We can’t judge that beforehand. It’s up to security staff on the day, and debate will not be entered into. Unauthorized or prohibited photography may result in images being deleted.

Media and professional photographers must arrange accreditation by contacting us. Please message/email us and enquiries will be responded to as soon as possible.

Where do I find performance times?

Please check the event page for performance times. Please note, times can be subject to change without notice.

Can I bring my own alcohol?

No. The event will be licensed and alcohol will be available for purchase at the venue. ID will be required.

Will there be food?

There will be a limited range of food trucks on site to choose from.

Every attempt is made to ensure all dietary requirements are catered for by the contracted food vendors however if you have a specific dietary requirement it is advised to bring your own food.

If you need to bring your own food for dietary requirements, please ensure it is snack size, not in an esky or cooler and can fit in a small bag (less than 40cm).

Where can I park?

Parking is available onsite and to the west of Bundall Road, however we highly recommend investigating other methods of transport – taxi, rideshare, walking, cycling and public transport for getting to the event.

If you are going to drive, please consider carpooling. Parking is limited and there will be high demand for available spaces.

Will tickets be available at the gate?

Tickets will not be available at the gate. If tickets are still available on the night of the show you can purchase them from Box Office.

Can lost tickets be replaced?

No. Once the ticket sale is processed the purchase is final. While obviously we sympathise with you if you lose your ticket, we are unable to reissue. Even if we have a record of your purchase, we cannot be certain that other less scrupulous members of the public will not use the ticket.

Who do I contact if I have an enquiry regarding ticket orders/purchase?

Please contact the HOTA box office (07) 5588 4000.

I have selected print-at-home but can't find the confirmation email. How do I print my tickets?

Please contact the HOTA box office (07) 5588 4000.

What does HOTA do to prevent ticket scalping?

HOTA limits the number of tickets individuals can purchase to a concert. On shows that are considered to be particularly popular, numbers may be greatly limited and special measures may be employed such as lining up in person to purchase tickets, ticket suppression and/or photo identification being required to enter a seat/venue on the night.
We monitor prominent auction sites and unauthorised resellers for tickets that are being sold in breach of our authorised ticketing agencies’ Terms of Sale.

It is worth noting that it is against the Listing Policy of most auction sites and unauthorised resellers to offer products that are not physically in the seller’s possession.

Unfortunately these measures can sometimes inconvenience the patrons we’re trying to protect; however these are the current methods available to us to limit and control scalping. You should seriously consider whether to buy tickets from a scalper.

We also do our best to educate our customers not to purchase tickets via any secondary resale site with messaging on our website and social media channels.

Our hope is that the various Governments will introduce anti-scalping legislation that will protect and look after the interest of honest fans.

Australians are passionate about their music, sport and entertainment and, we believe, shouldn’t be taken advantage of by unscrupulous individuals.

What is HOTA's position on ticket scalping?

Ticket scalping and the presence of unauthorised resellers is an issue which continues to frustrate many music fans, artists, venues and promoters, including the team at HOTA.

For this event tickets will only be available from HOTA, Home of the Arts – online or at our Box Office.

We know that Australians are as passionate about music and live entertainment as we are and we believe that you shouldn’t be taken advantage of by unscrupulous individuals.

We really cannot stress this enough – fans buying tickets to shows presented by any promoter are warned not to buy tickets from unauthorised operators.

Our only advice is: simply don’t do it.

You don’t know who you’re buying from, the ticket may be in breach of the terms and conditions set by the original ticketing agency (and therefore cancelled), or the same ticket might have been sold multiple times to different people.

We hate seeing patrons pay inflated prices for tickets or turned away because their ticket isn’t valid. Beware of sites offering “100% money back guarantee” as this is not the same as getting to experience the show you have booked tickets for. We constantly see disappointed fans turned away at the door when they present tickets which have either been cancelled, sold multiple times, or are complete fakes.

Not only is it a waste of money, it’s simply heartbreaking for fans when this happens – particularly right outside the venue door.

Unfortunately, when this happens, HOTA is unable to help you in getting a refund or re-issuing the unauthorised ticket.

At no time does HOTA allocate tickets to any of the following organisations:
theticketmerchant.com.au | ticketfinders.com.au | worldticketshop.com | ebay.com.au | viagogo.com.au | Ticketmaster Resale (accessible via ticketmaster.com.au)

Scalpers also use the platform Ticketmaster Resale but that does not make them authorised sellers. This can be confusing because Ticketmaster is an official ticketing outlet.