Our Company 

In 2023, HOTA joined Experience Gold Coast, which combines HOTA, Study Gold Coast, Destination Gold Coast, Placemakers* and Major Events Gold Coast in an exciting new chapter.

Experience Gold Coast assumes a significant responsibility in growing the visitor economy of the city, with a clear objective of positioning the Gold Coast as the lifestyle capital of Australia. As a newly formed entity, Experience Gold Coast is focused on supercharging tourism, events, arts & culture, and education outcomes for the City of Gold Coast.  

We are united by a common goal - We aspire to be bold and innovative in everything we do! 

Position Overview

You are responsible for overseeing daily operations within the food and beverage department, ensuring customer service standards are maintained and managing team member performance. You will carry out duties in accordance with the framework of labour budget, regulatory requirements, policies and procedures and through effective and efficient leadership practices. 

Further, you will be responsible for the following:

• Management of Culinary Arts Supervisors as directed.
• Responsible for the rostering of Food and Beverage Attendants for all events. 
• Oversight of all events delivered by Culinary Arts Supervisors across the HOTA Precinct. 
• Pre-planning for all upcoming events, including coordinating meetings with relevant stakeholders. 
• Ensuring all Events are delivered consistently and in accordance with Standard Operating Procedures. 
• Supervising the setup and operations of HOTA Central and outdoor bars.
• Ensuring the completion of daily reports and run sheets for events and venue compliance.
• Development of bar menu's and activations to enhance programmed events and increase culinary sales. 
• Assist the Food and Beverage Operations Manager as required in monitoring costs and sales against budget.
• Ensuring security of beverage stock on the premises and rotating and reconciling stock as required. 
• Ensure that all team members comply with health, safety and food hygiene standards. 

To be successful in this role, you will have:

• Experience working in a similar position 
• Proven ability to implement food and beverage service requirements for large scale events to a high standard
• Proven ability to train staff and provide strong leadership
• Positive and pro-active attitude
• Exceptional customer service skills
• Food and beverage knowledge and a la carte experience an advantage
• General office administration and computer skills, including Microsoft Office
• Experience managing a Food and Beverage team 
• An ability to plan, organise and prioritise tasks
• An ability to work collaboratively in a team environment 
• Excellent interpersonal skills with high level verbal and written communication
• An ability to work effectively under pressure
• Ability to work shifts including weekends and public holidays 

Qualifications 

• Responsible Service of Alcohol
• Responsible Management of a Licensed Venue (RMLV) and Approved Manager’s license (highly desirable) 

Why join us?

Here at HOTA our staff enjoy a range of staff benefits including the following:

• A friendly, motivating and rewarding team environment, where achievements are recognised.
• A highly supportive management team.
• Salary sacrifice superannuation.
• Discounted movies and shows.
• Discounted food and beverage.
• Ongoing training, support, supervision, and career advancement opportunities.

How to apply: 

If you are passionate about making a difference and want to contribute to an organisation where people come first, we’d love to hear from you!

To apply for this role please submit a short cover letter together with your resume.

HOTA, Home of the Arts values diversity and inclusion. HOTA is committed to providing equitable employment opportunities and welcomes applications from all cultures, genders, ages, Australia’s First Nations People, LGBTIQ+ and people with disabilities. 

We accept applications in writing and video recording. If you require assistance with submitting your application, please reach out to our friendly People and Culture team at hrservices@hota.com.au