Casual Retail Assistant

HOTA, Home of the Arts is a growing and ambitious arts precinct on the sun-filled Gold Coast with over 680,000 visitors every year. 

Our work is carried out in line with our HOTA Values of Art, Citizenship, Curiosity, Integrity and Generosity.


  • We are creative thinkers and collaborators who are inspired by change and working in a diverse precinct environment.
  • We are passionate about art and driven by the opportunity to educate, raise awareness and tell stories.
  • We are dynamic caring and curious with a commitment to excellence, experience and innovation.
  • We display strong interpersonal and communication skills to engage and build communities.

The Position

We’re looking for passionate and enthusiastic casual retail assistants to help us create memorable customer experiences at the HOTA Gallery Shop. The HOTA Gallery is the largest public Gallery outside a capital city in Australia with the ability and ambition to present exhibitions and projects of national and international scale that focus on art and design, both indoors and out. 

Your primary duties will see you proactively engage with visitors, demonstrating a passion for knowledge of both the product offer in-store and programming across the HOTA precinct. You will be responsible for providing exceptional retail experiences and maintaining the highest standards of customer service and shop presentation.

Availability Requirements

  • The HOTA precinct is a 7-day operation and there will be a requirement to work rotational rosters, including public holidays, days, weekends and evenings.

Qualifications, Skills and Experience

  • Passion for art, design, retail and customer service.
  • A minimum of 1 year retail experience working in a similar role in the delivery of high-level personalised customer service to visitors.
  • Working knowledge of Microsoft Office Suite such as Excel, Word and PowerPoint. 
  • Excellent interpersonal skills with high-level verbal and written communication
  • Flexibility to work rotational rosters, public holidays, weekends and evenings.
  • An ability to work collaboratively in a team environment.

Why join us?

Here at HOTA our staff enjoy a range of staff benefits including the following:

  • Competitive pay rates.
  • Salary sacrifice superannuation.
  • Discounted movies and shows.
  • Discounted food and beverage. 
  • A friendly, motivating and rewarding team environment, where achievements are recognised.
  • A highly supportive management team.
  • Ongoing training, support, supervision, and career advancement opportunities.

How to apply

Click “Apply Now” to submit your resume and cover letter. Due to the high number of applications, we are likely to receive, we want your application to stand out. Accordingly, please detail your retail work experience in your cover letter and outline why you believe you are the best candidate for the position. 

HOTA, Home of the Arts values diversity and inclusion. HOTA is committed to providing equitable employment opportunities and welcomes applications from all cultures, genders, ages, Australia’s First Nations People, LGBTIQ+ and people with disabilities. We accept applications in writing and video recording. If you require assistance with submitting your application, please reach out to our friendly People and Culture team at 

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HOTA proudly acknowledges the Traditional Custodians of the land on which we are situated, the Kombumerri families of the Yugambeh Language Region. We pay our respects to their Elders past, present and emerging, and recognise their continuing connections to the lands, waters and their extended communities throughout South East Queensland.